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a living room with a bar and a ping pong table

Frequently Asked Questions

Frequently Asked Questions

Admin

Yes, all residents are required to have a current renter's insurance policy. We offer one that is $16.00 a month called RiskRelease. 

The only required additional monthly fees will be for utilities. Additonal parking, storage and pet rent are optional, additional monthly fees. 

Yes, we have a resident referral program. Please ask us for our current referral program details.

You can apply for the apartment you are interested in online on the Washington Mill  website. The system will create an online account for you. Once you become a resident, you will already have access to online payments and maintenance service requests. If you prefer a hard copy application, that is fine too! Please contact the Leasing Office to obtain a PDF of the application and Rental Criteria form or visit us in person. We will need a signed Rental Criteria form, completed application, copy of your photo ID. We use TwoDots for income verification. Applicants will need to upload their two most recent paystubs and link their bank account to TwoDots. 

We do require a First Month’s Rent Deposit during application process, which is applied to your first month’s rent. Applicants using a housing voucher follow a separate process and are not required to pay this deposit.

One parking spot unassigned is included in rent, additional is $60 a month. We also offer uncovered reserved parking for $75 a month and covered garage parking for $125 a month. 

Rent payments must be electronic. You can pay online through the resident portal with manual or automatic payments or you can utilize the Walk in Pay Ststem  (WIPS) please contact the leasing office for more information on WIPS. 

We perform a credit check through a rental risk assessment system, criminal background check as well as a sex offender check. All must meet our passing standards for approval.

Application approval times can vary, but generally, you can expect a response within 48 to 72 hours after submitting all required documents. Delays may occur if additional information is needed.

Rent is due on the 1st of the month, every month. We offer recurring online payments that you can set up on the online portal by bank account or credit card as well as one-time payments so you can have the freedom to pay however you would like month to month. We do not accept personal checks or money orders. You can pay with a Walk Up Payment System or through the online resident portal.

We offer 6-15 month lease terms and pricing can change based on lease terms. While rent cannot be paid for a year in advance, you can set up automatic monthly payments on our resident portal. Please contact our leasing office for current offers.

No, tours are completely free. Please contact our leasing office to schedule a tour. You can also scedhule a tour on our Washington Mill website. 

After approval, we ask for all move-in costs to be paid within 72 hours in certified funds (bank check or money order). This cost will include your prorated first month's rent (you can move in any day of the month!), a key and lock fee, and prorated extra fees (parking and/or pet) if applicable. The security deposit is based off applicants renters credit score, income, and rental history. The security deposit will be either $500.00 or a full months rent. 

Resdients are responible for electricty (National Grid) and water/sewer . Water/sewer is billed directly to your resident ledger.

Subletting is not allowed per our lease agreement.

Amenities

Fridge, dishwasher, microwave, stove/oven, garbage disposal, washer and dryer

Lease terms offered are  6-15 month leases

Yes, we partner with a furnishing company to offer fully furnished apartments for an additional cost. Please contact our leasing office for availability and pricing.

weights, treadmils, ellipticals, bicycles, and  yoga studio

We ask residents to respect quiet hours from 10 PM to 7 AM. You can reserve the clubhouse for $50/hr

Two club houses, two 24/7 fitness centers, two roof top decks, two business centers, waterfront picknic area, dog park, fire pit, grills, additional storage options, and garage parking. 

Credit Score

There is a determination that is made if your score is just between decline and approval standards. This is called “approved with conditions” which would result in a full months security deposit. If this is the case, you will be notified of next steps by the Leasing Office. If your score is below this mark, your application is declined.

Directions

We are located in Lawrence MA. The office to our Leasing Office is 270 Canal Street Lawrence MA, 01840. Located right on the Merimack River.

We are on Canal Street between Mill Street and Appleton Street. 

Extra Fees

All of the amenities are included in your rent. There are additional charges for pets, parking, storage, electricity, water and sewer. 

Location

Grocery stores (Market Basket, El Tesoro Supermakret, RD Supermarket) Schools (Lawlor School-early education, Leahy Middle- Middleschool, Rise Academy- Highschool Program) The Lawrence Court House. Lawrence Heritage State Park and Campagnone Commons Park.

We have a dog park on the property. The next closest dog park located near Washington Mill is Campagnone Commons which is less than a 10 minute walk from the property. 

There is the Lawrence Riverfron/Canalwalk Loop and the Spicket River Greenway nearby.

Essex Plaza Shopping Centers, Plaza 114, New Balance Factory Store Lawrence.

La Grekka Café Riverwalk 8-12 minure walk, Lu's Café & Bakery 15-20 minute walk

The commuter rail station is located at the corner of South Union Street and Merrimack Street in Lawrence, about a half mile from Washington Mill. There is a bus stop at the corner of Union Street and Canal Street, about a quarter mile from Washington Mill. 

We are on Canal Street between Mill Street and Appleton Street. 

The area is known for its historic mill buildings, parks and riverfront walkways

Maintenance

Our professional cleaning and maintenance team will ensure your apartment is in top condition, with all appliances checked and working, fresh paint, and a thorough cleaning.

Yes on-site Monday through Friday 8-4:30pm. Emergency maintenance is available on-call after hours. 

You can submit a maintenance request through our resident portal or contact our leasing office directly. We aim to address all requests within 48 hours and we will keep you informed if this will take longer than that.

Maintenance requests are prioritized based on urgency and the order received. We aim to address all requests within 48 hours.

It's up to you. You can choose to be present or provide us with permission to enter your apartment in your absence. We will follow up, informing you that we were there and the work that was done.

If you're locked out during office hours, stop by the leasing office. After hours, call our emergency maintenance line for a $50.00 charge.

Yes, we encourage you to make your apartment your own. Mounting items on the wall is allowed. However, we ask that you avoid making any permanent alterations or damage.

Pet Policy

$35.00 a month for a cat. $60.00 a month for a dog.

We do have a breed restrications list. Contact the leasing office for more information on restircted breeds. 

Utilities

Electricity and water/sewer is separate and based on usage. 

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